Frequently Asked Questions and                 Cancelation / Rescheduling Policy

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Q) How does the Hormone Replacement Therapy process work?

       We use Bioidentical Hormone Pellets, the pellets are long lasting and deliver consistent therapy (no up’s and down’s most people see with hormone injections). We require a blood draw and then a scheduled visit with the Nurse Practitioner who can review your labs and go over a specific treatment plan designed for you. Pellet insertion is performed in our office the same day as your treatment plan is presented. At 5 weeks we require a second blood draw to confirm lab values and evaluate your success! Let us know if you have any other questions

 

Q) How does the Weight Loss program work?

     Our weight loss program includes an Initial visit with our Nurse Practitioner, who will assess and if indicated prescribe weight loss medications. Our annual program includes follow ups throughout your journey, meds are purchased monthly to the prescribed dose. Let me know if you have any other questions.

 

     The program is ran a few different ways depending on your needs. You can buy the annual package which includes 5% off weight control bars, meal prepping services and the meds purchased for weight loss, $1,399 for the year. There is a 6 month package that includes all the above that $1,199. Or you can go Month to Month. In the month to month everything is paid separately and does not include the $110 consultation fee, or any other discounts.

 

Q) Can I pick my Weight Loss meds up anytime?

​     Meds are typically available anytime, however to ensure we have a Nurse available to draw them up, an appointment would be best. 

 

Q) How should I prepare for my Laser Hair Reduction appointment?

     No plucking, tweezing or sun exposure prior to you appointment. Shaving the area prior to your appointment is required. 

 

Q) How do I use the My Touch MD app to get my consents?

1. Step 1 - Download the "My Touch MD" App

2. Step 2 - Create a login and Password

3. Step 3 - Review and sign your consents prior to your appointment 

 

Q) How does R - Pay work?

     R - Pay is a great way to finance select services

• Any Laser services 

• Microneedling packages of 3 or more treatments with or without Platelet Rich Plasma 

• Diamond Glow package of 6 or more treatments

 

Q) Do you offer Care Credit?

1.  Yes we do!

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                                            Missed appointments / Rescheduling policy 

We want to provide the best service possible to all of our clients and we realize there are opportunities for appointments to be missed accidently. To continue to provide the best client experience we have placed our Missed appointments / Rescheduling policy.

 

A 48 hours reschedule notice is required if you are unable to keep your appointment. Failure to do so will result in the loss of your non-refundable deposit. We encourage you to contact us directly by phone or by Private Message when needing to cancel or reschedule your appointment

 

We allow for 1 unscheduled “missed” appointment. After a scheduled appointment is “missed” there will be a non-refundable $35 deposit required for the next scheduled appointment. At the next appointment the $35 will be applied to the service provided during that office visit.

 

If a second appointment is “missed” the deposit becomes non-refundable and will not be eligible to be applied to any service or product. 

 

If a third scheduled appointment is “Missed” we will discontinue any future scheduling or service. 

 

We look forward to treating you. Please understand this policy is in effect so that all clients have the chance to get in at their desired times and each employee is able to maximize their work day.